Client Information 5

• Client Information
• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 4

• SSO | Login Instructions
• SSO | Login Issue
• SSO | GSA Auth Enrollment Instructions
• URL Change

Account Related 14

• New Employee | No Account
• Contractor | No Account
• Inactive Account | Read First
• Inactive Account | Employee
• Inactive Account | Contractor

View all 14

Basic Support 6

• Initial Support | Identify User's Issue
• Time-out Error
• What is HR Links?
• CLP Related Inquiry
• Talent Development & Online University (OLU) Service Request Form

View all 6

Training Related 8

• Navigation
• WBT
• ILT | VILT
• Mandatory Training
• External Training | SF-182

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Specific Training 7

• Percipio
• GSA Travel Curricula (2 Year) | Request New Instance
• Courses Provided by CAPE
• 2025 GSA IT Security and Privacy Awareness Training | Progress Issue
• 2024 GSA Mandatory Supervisor Refresher Training

View all 7

Non-LMS Related Inquiries 1

• FAI | DAU Related Inquiry

Supervisor/Manager 4

• Supervisor not Seeing Current Employee(s) Listed in their Team
• Supervisor Seeing Former Employee(s) Listed in their Team
• How Do I Access My Employees' Records?
• Supervisor Requesting/Inquiring about Reports

Performance Related 3

• Performance | IDP (Individual Development Plan)
• Performance | OHRM 360 Assessment (Competency Assessment)
• GSA Mentoring Program

Ticket Processing 6

• Account Related
• Course Related
• Mandatory Training
• Common Tickets for GSA OLU
• Grasshopper | No Information

View all 6