| Support Category: Non-LMS | Non-LMS Related Inquiry |
| Specialist Notes: |
The FAI (Federal Acquisition Institute) has a training portal called FAI Cornerstone OnDemand (CSOD) which is a Defense Acquisition University (DAU) instance of CSOD. That is a separate portal and we do not provide support for it. However, the data also comes from HR Links. Please use the SR below for inquiries regarding FAI/DAU CSOD.
IMPORTANT! - Link to the DAU CSOD portal: https://dau.csod.com/ - Before transitioning to CSOD, FAI's portal was called FAITAS (Federal Acquisition Institute Training Application System), so users may still refer to it as FAITAS. - Should a user inquire about CLPs, please use the CLP Related Inquiry SR. - If a user inquires about merging accounts or transcripts from DAU / FAI to OLU, please let them know the OLU Admins advised that is not possible as it is a separate learning system. |
| Standard Response: |
Kindly note that here at Live Support, we only provide assistance for GSA Online University (OLU) and Learning Academy. For information regarding FAI/DAU, kindly visit the FAI Cornerstone OnDemand (CSOD) FAQs page via the following link: https://www.fai.gov/page/fai-cornerstone-ondemand-csod-faqs#latestInfo.
Should you have further inquiries or experience issues, please contact the DAU Help Desk (via the ServiceNow Online Portal) by visiting the following link: https://services.dau.edu/psp?id=public_portal
Additionally, the GSA Administrators advised that you may contact Beatrice (Bea) Dukes should you need assistance with your FAI/DAU account information, below is her contact information:
Email Address: beatrice.dukes@gsa.gov
Phone Number: (703) 863-5379
