Account Related
Support Category: User Account | No Account Specialist Notes: New employees will receive an account within 1-2 weeks after their start date. Ple...
Wed, 13 Nov, 2024 at 10:28 AM
Support Category: User Account | No Account Specialist Notes: Contractor accounts should be created within a week of their hire date. Confirm the us...
Wed, 13 Nov, 2024 at 10:28 AM
Support Category: User Account | Inactive Account Specialist Notes: 1. Check if the user does not have an overdue Security and Privacy Awareness tra...
Mon, 16 Mar, 2026 at 2:31 PM
Support Category: Inactive Account Specialist Notes: IMPORTANT! This SR is reserved for Employees who DO NOT have overdue mandatory training in ...
Mon, 16 Mar, 2026 at 12:30 PM
Support Category: Inactive Account Specialist Notes: IMPORTANT! This SR is reserved for Contractors who DO NOT have overdue mandatory training i...
Mon, 16 Mar, 2026 at 12:28 PM
Support Category: Inactive Account Specialist Notes: IMPORTANT! When creating a ticket, kindly include the date updated/verified that their HRLi...
Mon, 16 Mar, 2026 at 12:24 PM
Support Category: User Account | Inactive Account Specialist Notes: This SR only applies to a specific situation where a user has an inactive accoun...
Tue, 27 Jan, 2026 at 6:33 AM
Support Category: User Account | No Account Specialist Notes: Some GSA Employees or Contractors may misguidedly or mistakenly end up creating a Lear...
Wed, 13 Nov, 2024 at 10:30 AM
Support Category: User Account | Account Info Update Request Specialist Notes: HRLinks is GSA's HR system that feeds employee user profile data ...
Thu, 4 Sep, 2025 at 5:00 AM
Support Category: User Account | Account Info Update Request Specialist Notes: If a contractor needs to change their name or other profile informati...
Thu, 4 Sep, 2025 at 5:01 AM
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