Inactive Account | Read First
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Created by: Ola Alsheshan
Modified on: Mon, 16 Mar, 2026 at 2:31 PM
| Support Category: User Account | Inactive Account |
1. Check if the user does not have an overdue Security and Privacy Awareness training assignment (within the Mandatory Training curriculum). If the training is overdue, please use the Inactive Account - Overdue Mandatory Training SR.
2. If the overdue Mandatory Training SR does not apply to the user, confirm with the user if they're a GSA Employee or a Contractor, and refer to the appropriate SR:
Ola is the author of this solution article.
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