| Support Category: User Account | No Account |
| Specialist Notes: |
Contractor accounts should be created within a week of their hire date. Confirm the user's hire date. If a week has passed since their start date and they have not received their account, please use the SR below to advise them to contact their COR (Contracting Officer's Representative) and verify that their information is entered in GCIMS (GSA Credential and Identity Management Systems).
If they confirm everything is correct and that they contacted their COR, or if perhaps the COR is the one that contacted us on the Contractor's behalf, please create a ticket so we can escalate to the Administrators. Please ask the user to provide their start date and the organization they work for to include in the ticket escalation.
IMPORTANT! If the user (Contractor) is unsure of who their COR (Contracting Officer's Representative) is, kindly advise them to contact their Supervisor/Manager or perhaps the person who assisted with their GSA onboarding, in order to get the contact information. If the COR is the one reaching out to us for assistance with GCIMS, please refer them to the GSA IT Helpdesk (866 450-5250, ITServiceDesk@gsa.gov) for assistance. |
| Standard Response: |
Kindly note that OLU accounts are not manually created but are instead created automatically in the system within a week of your start date.
If it has been a week and you still do not have access, the GSA Administrators advised that you should contact your COR and verify that your information is properly entered in GCIMS.
