Support Category: Login Related >> SSO Specialist Notes: For use when users have issues logging in via SSO with an active account. Standa...

Support Category: Account Related >> Inactive Account Specialist Notes: Kindly use the SR below to gather information if you notice the user&...

Support Category: Account Related >> Inactive Account Specialist Notes: Please use the SR below to escalate the account reactivation to the GSA...

Support Category: Account Related >> Inactive Account Specialist Notes: Standard Response:   Thank you for contacting GSA Online Universit...

Support Category: Account Related >> Inactive Account Specialist Notes: Standard Response: Thank you for your patience while we provided...

Support Category: Account Related >> No Account Specialist Notes: If a user has no account in the system, please check if they are an employe...

Support Category: Account Related >> No Account Specialist Notes: Standard Response: Hello GSA Online University Administrators, Can yo...

Specialist Notes: For certain account issues, the GSA OLU Administrators may forward the issue to OIT which is a GSA Internal team that looks further i...