Please use the SR below to escalate the account reactivation to the GSA OLU Administrators once you gather the information with the Inactive Account | More Information Needed SR.

Hello GSA Online University Administrators,

Can you assist us with the following issue/request, please?

Requester Name:

Requester Email Address:

Issue: Inactive Account

Request: Reactivate Account

Summary: [INSERT USER'S FIRST NAME] contacted GSA Online University End-User Support for assistance with login. We noticed they have an inactive OLU account. Could you please assist with reactivating it?

Additional Information:

1. Are you a Federal Employee or Contractor? [INSERT RESPONSE]

2. What is your start/hire date? [INSERT RESPONSE]

3. If you are a Contractor, did you recently start a new contract? If so, on what date? [INSERT RESPONSE]

4. Which Organization/Agency do you work for? [INSERT RESPONSE]

5. Did you have a name change recently? If so, can you provide us with your previous name and previous email address? [INSERT RESPONSE]

Thank you in advance and have a pleasant day!

Sincerely,