If a user has no account in the system, please check if they are an employee or contractor first and gather information before sending them the correct SR. If they have no account, they generally get the "access denied" message. 

Thank you for contacting GSA Online University End-User Support!

I am sorry that you are having difficulties logging in. Unfortunately, I do not see an account for you at this time. Can you kindly confirm the following information?

1. Are you an employee or are you a contractor?
2. What was your start date, if new?
3. Which organization do you work for?
4. Did you have a name change recently? If so, can you provide us with your previous name and email address?

Thank you in advance!