For certain account issues, the GSA OLU Administrators may forward the issue to OIT which is a GSA Internal team that looks further into issues with data feed, etc. When the Admins reply to us stating that the issue has been sent to OIT, please use the SR below to update the user.

Please note that we can set the ticket status back to 'Waiting on Client Administrators' after sending the reply to the user, as the Administrators will still be the ones to let us know of any updates or resolution, and they would still be the ones that we would send a follow-up to when necessary.

Thank you for your patience while we provide an update!

The GSA Online University Administrators advised that they forwarded the issue/inquiry to OIT for further processing. We will let you know as soon as we receive another update. 

Should you need assistance with any other issue/inquiry/request, please feel free to contact us at your convenience. We are more than happy to assist. 

Have a great day!

Sincerely,