| Support Category: Course Information Inquiry | Status of Course |
| Specialist Notes: |
It appears some users are receiving emails regarding courses within the '2024 GSA Mandatory Supervisor Refresher Training'.
➤If they have completed the curriculum, they can disregard the email.
➤If they pushback, ask for a copy of the email and check if the email states that is just a general reminder (which is usually the case) or if it's indeed specifying the user needs to complete the course. We can escalate if it's the latter.
Basically, there are sections within this curriculum that requires the users to complete just 1 of the courses listed. However, the system sent out an email to users about the other listed courses due date, which shouldn't have happened. Here is the list of courses users may reach out to us about:
SECTION 2: Mandatory Performance Management (Complete the online course OR 1 instructor led course in this section) • Performance Management Overview (GSA Supervisor Essentials) • Addressing Performance: Developing PIPs and PAPs • Managing Employee Conduct • Performance Management Training for Supervisors and Managers • Mid-Year Performance Review Training for Supervisors/Managers SECTION 3: Mandatory Veterans Employment Training (Complete the online course OR 1 instructor led course in this section) • Veterans Employment Training for Supervisors • Special Hiring Appointment Authorities |
| Standard Response: |
Kindly note that if you have completed the '2024 GSA Mandatory Supervisor Refresher Training' curriculum, you can disregard the email notification about the due date of courses within the curriculum. Sections 2 and 3 only required you to complete 1 of the courses listed, but it appears that emails were sent out about the other courses. Sincere apologies for the inconvenience!
