Specialist Notes: When you get a user via chat or ticket, please identify if the user is experiencing a training-related issue or an account related iss...

Support Category: LMS Error Message Specialist Notes: Sometimes when users are completing an SF-182 Form for External Training or working on perform...

Support Category: Non-LMS | Non-LMS Related Inquiry Specialist Notes:  Please provide the SR below to any employee requesting information about HRLi...

Support Category: Non-LMS | Non-LMS-Related Inquiry Specialist Notes: Should a user inquire about where they can see their CLPs or what courses wit...

Support Category: Course Information Inquiry Specialist Notes: Users requesting assistance or inquiring about the following, should be advised to fi...

Support Category: LMS Requirements Specialist Notes: IMPORTANT! These instructions are for the Chromium browsers (Microsoft Edge and Google Chro...