Basic Support
Specialist Notes: When you get a user via chat or ticket, please identify if the user is experiencing a training-related issue or an account related iss...
Wed, 13 Nov, 2024 at 10:35 AM
Support Category: LMS Error Message Specialist Notes: Sometimes when users are completing an SF-182 Form for External Training or working on perform...
Tue, 19 Nov, 2024 at 11:50 AM
Support Category: Non-LMS | Non-LMS Related Inquiry Specialist Notes: Please provide the SR below to any employee requesting information about HRLi...
Tue, 19 Nov, 2024 at 11:50 AM
Support Category: Non-LMS | Non-LMS-Related Inquiry Specialist Notes: Should a user inquire about where they can see their CLPs or what courses wit...
Tue, 16 Sep, 2025 at 5:46 AM
Support Category: Non-LMS | Non-LMS Related Inquiry Specialist Notes: The FAI (Federal Acquisition Institute) has a training portal called FAI Corne...
Tue, 16 Sep, 2025 at 5:45 AM
Support Category: Course Information Inquiry Specialist Notes: Users requesting assistance or inquiring about the following, should be advised to fi...
Wed, 11 Feb, 2026 at 12:32 PM
Support Category: LMS Requirements Specialist Notes: IMPORTANT! These instructions are for the Chromium browsers (Microsoft Edge and Google Chro...
Mon, 16 Mar, 2026 at 3:16 PM
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