Support Category: User Account | No Account Specialist Notes: New employees will receive an account within 1-2 weeks after their start date. Ple...

Support Category: User Account | No Account Specialist Notes: Contractor accounts should be created within a week of their hire date. Confirm the us...

Support Category: User Account | Inactive Account  Specialist Notes: 1. Check if the user does not have an overdue Security and Privacy Awareness t...

Support Category: Inactive Account Specialist Notes: IMPORTANT! This SR is reserved for Employees who DO NOT have overdue mandatory training in ...

Support Category: Inactive Account Specialist Notes: IMPORTANT! This SR is reserved for Contractors who DO NOT have overdue mandatory training i...

Support Category: Inactive Account Specialist Notes: IMPORTANT! When creating a ticket, kindly include the date updated/verified that their HRLi...

Support Category: User Account | Inactive Account Specialist Notes: This SR only applies to a specific situation where a user has an inactive accou...

Support Category: User Account | No Account Specialist Notes: Some GSA Employees or Contractors may misguidedly or mistakenly end up creating a Lear...

Support Category: User Account | Account Info Update Request Specialist Notes: HRLinks is GSA's HR system that feeds employee user profile data...

Support Category: User Account | Account Info Update Request Specialist Notes: If a contractor needs to change their name or other profile informati...