Use this escalation template to request GSA Admins to remove a duplicate instance of a course. Example: A user has completed a course in the past, but it is also showing under his/her assigned items.

Hello GSA Online University Administrators,

Can you assist us with the following request, please?

Requester Name:
Requester Email Address:

Issue: Duplicate Instance of Course
Request: Remove Duplicate Course

Course:

Summary: User has two instances of the course above. One is showing as completed while the other is under [HIS/HER] assigned items. Can the instance under the assigned items be removed, please?

Thank you in advance!