| Support Category: Course Issue | Inactive Course |
Please provide the SR below when a user inquires about an inactive course that is not part of a mandatory training curriculum.
IMPORTANT!
- If a user has further questions about an inactive course within a Mandatory Training curriculum, instead of providing the SR at the bottom, please refer them to reach out to the Mandatory Training team (mandatorytraining@gsa.gov).
- Due to recent federal directives, several courses were deactivated around February 2025. If a user inquires about a course that is inactive, and you verify that the course was deactivated in early 2025, you may let them know of that:
“In accordance with federal directives issued in early 2025, the GSA Online University Administrators deactivated DEI-specific training, and we have confirmed that the course you are inquiring about was deactivated as part of this process.
Should you have further inquiries, please complete the form linked below and select ‘Content Library Inquiries’ as the ‘Type of Request’. This will guide you through targeted questions to ensure your inquiry is properly addressed. Once the OLU team reviews your submission, they will reach out to you directly.
Talent Development & Online University (OLU) Service Request Form: https://forms.gle/C486zP6xwayNYLF96”
|
For assistance with your inquiry regarding the inactive course, please complete the form linked below and select ‘Content Library Inquiries’ as the ‘Type of Request’. This will guide you through targeted questions to ensure your inquiry is properly addressed. Once the OLU team reviews your submission, they will reach out to you directly.
Talent Development & Online University (OLU) Service Request Form: https://forms.gle/C486zP6xwayNYLF96
Please let me know if you have any questions.
