| Support Category: ILT | Inquiry, VILT | Inquiry (select applicable) |
| Specialist Notes: |
The GSA Administrators advised that we may assist users in chats or tickets with moving ILT/VILT sessions to the archived transcript if it is past the date of the training and it's still showing 'Registered' or 'Withdrawn' status.
However, if it's a 'No Show', please use the SR below to advise them to contact TSS instead.
IMPORTANT! If the user is actually needing assistance with dropping/withdrawing from an ILT/VILT session that has not yet taken place, please utilize one of these linked SRs instead: |
| Standard Response: |
The GSA Online University Administrators kindly advised that you may reach out to Training Support Services (TSS) via tss@gsa.gov for assistance with removing from your transcript an ILT/VILT session that you were unable to attend.
