Example: https://eskillzlivesupport.freshdesk.com/a/tickets/20653

Hello GSA Online University Administrators,

Can you assist us with the following issue/request, please?

Requester Name: 

Requester Email Address: 

Issue: Inactive Account

Request: Reactivate Account

Summary: (insert user's name) contacted Live Support to report issues logging in. We noticed their account was Inactive.

Additional Information: 

1. Are you a Federal Employee or Contractor?  (insert user's answer)

2. What is your start/hire date?  (insert user's answer)

3. If you are a Contractor, did you recently start a new contract? If so, on what date?  (insert user's answer)

4. Which Organization/Agency do you work for?  (insert user's answer)

5. Did you have a name change recently? If so, can you provide us with your previous name and previous email address?  (insert user's answer)

Please advise - thank you in advance!