Example: https://eskillzlivesupport.freshdesk.com/a/tickets/21658

Hello GSA Online University Administrators,

Can you assist us with the following issue, please?

Requester Name: (insert user's name)

Requester Email Address: (insert user's email address)

Issue: Course Completion Issue

Course: (insert course name)

Summary: (insert user's name) contacted Live Support to report a completion issue with the course above. Please see the screenshot and troubleshooting steps taken below.

Screenshot: 

Troubleshooting Steps: 

Please advise - thank you in advance!