Attendance and completion marking for VILTs and ILTs are not handled by the GSA Administrator. All inquiries regarding such need to be forwarded to the course instructor/contact or Training Support Services at tss@gsa.gov for assistance. Only escalate if a user pushes back after they have been informed that they will need to reach out to the appropriate POC; be sure to notate this in your ticket summary.

Thank you for contacting GSA Online University End-User Support.

We are sorry to hear your course has not been moved to completion. Unfortunately, we are not able to assist users with attendance issues or issues with completion marking for any instructor-led training. GSA's Administrators kindly request that users seeking help with this please reach out to their course instructor, the point of contact listed on their course information, or Training Support Services via tss@gsa.gov for further assistance.